Community Policies – 2023 Update
These policies are designed to promote enjoyment of the Community by you and other residents. In this document Management is referred to as “we”, “ours” and “us”. The resident is referred to as “you” and “yours”. Your residence and the community including all buildings, common areas, recreational areas and the parking lot are referred to as the “premises”. Management reserves the right to change, update or add to the following policies at any time.
1. Speed Limit
Limit your speed to 8 mph within the community.
2. Vehicles
A. Unless a resident has a driveway or garage, there are not assigned parking spots. Parking is on a first come, first serve basis. Every unit does have 2 allotted parking spots, however, at times these may not be directly in front of your residence.
B. Non-maintained cars (such as cars with broken windows, flats, etc.) and vehicles with expired tags will not be allowed to remain on said premises. Vehicles with oil leaks are not allowed on the parking lot as this causes damage to the pavement. No tires or vehicle parts of any kind may be stored outside of buildings. Vehicles are not to be serviced on the premises. Boats, campers, RV’s, trailers, road tractors and anything else that requires large parking areas are not permitted.
C. Vehicles will be towed that are:
(I) Non registered and/or inoperable.
(II) Parked in handicap parking spaces without official identification.
(III) Parked in areas not intended for parking. Such as: No Parking zone, fire lane, in the grass, on the curb or blocking signage or mailboxes.
(IV) Parked in other resident’s driveways. (Abbey Rose / Enchanted View Only)
3. Draperies
Blinds are provided on the windows at your residence where applicable. There shall be no blankets, plastic liners, cardboard, foil or other like material used as window coverings. Blinds must be replaced if they are damaged. A fee will be assessed if management replaces them.
4. Exterior, Balconies, Decks and Patios
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- Please do your best to keep your balcony, deck or patio tidy. Landlord reserves the right to ask tenant to remove items from patio, porch or balcony that the Landlord believes to be unsafe, disturbs neighboring tenants, or is unsightly
- No personal items are to be mounted or hung from the exterior of the property, balcony, railing or privacy divider panel. This includes, but is not limited to, exterior lighting, flags, or cameras. Please do not hang or store towels, bathing suits, clothing, mops etc. in this area or shake debris from these items.
- Trash is not to be stored on or thrown from the balcony.
- Never leave grills unattended for any reason. Grills are not to be used near vinyl or wood. Disposal of coals are not permitted on property. Brittany Knoll Townhome residents are not permitted to use charcoal grills. Grills are not permitted on the balcony for residents who live on Chatsworth Court in Teaberry Greene. Residents agree to be held responsible for any damages and associated costs related to grills.
- Plastic or inflatable pools are not permitted.
- Screen/Storm Doors, magnetic or otherwise, are not to be installed or used on any property.
- Holiday lighting is only permitted from October – December and must be removed by January 15th.
- Fire pits and gazebos are prohibited.
5. Pets/Animals
Residents agree to abide by the Pet/Animal Policies specified in their Lease. However, if a Resident is found to have a pet/animal inside their residence for any length of time without a signed Addendum, they will be fined a $500 illegal pet fee and charged a $50 per month pet rent fee for the length of time that the pet/animal is inside of the residence. These fees and rent will not be prorated. Pet sitting is Prohibited. Pets are not allowed to be unattended for any length of time. Please follow the following guidelines for handling your pet/animal on the property:
(I) Pets/Animals must be leashed and in control while outside on the property.
(II) Pets/Animals are not to be tied up for any length of time to any stationary object..
(III) Residents are responsible for cleaning up after their pet / animal. Failure to do so will result in fines and/or removal of pets/animals.Common areas are under video surveillance.
6. Equipment
No equipment and/or appliances should be installed on the property without written permission. The equipment in the kitchen and bathroom are to be used only for the purpose they were designed for. There should be no items placed in the garbage disposal that could cause the disposal harm. You will be held responsible for any costs and related damages that occur from your misuse of the garbage disposal. It is intended to dispose of a small amount of food. To ensure proper maintenance of the HVAC system, the furnace filters must be replaced regularly. If you live in a single-family home, it is your responsibility to replace the filters. If you live in an apartment or townhome, Management will replace the filters and a non-optional $20 fee will be added to your account in the following month. If you wish to change your own filter more frequently, you may do so. However, our filter schedule is not optional and maintenance will replace any filter installed at our own interval. Please do not run your A/C if the outside temperature is below 60 or if the equipment is not cooling properly. If you do this may result in damage to the A/C unit, residence, or neighboring residence and you may be liable for repair costs. If your unit is equipped with a trash compactor, please only utilize specialized compactor bags in the trash compactor. If your unit is equipped with a whole-house vacuum system, bags must be replaced as needed by residents. Residents are responsible for keeping all light bulbs replaced upon burnout. If your refrigerator is equipped with a water or air filter, those are to be changed by the residents as needed.
7. Noise
Loud stereos and televisions will not be permitted. The use of musical instruments should be limited, and if used, held to a minimal volume. Quiet hours are from 10pm to 7am. A violation of this agreement can be considered a breach of the policies on the first offense. Garden Apartments: Do not bang on the ceilings in an attempt to quiet your neighbor’s activity. Contact the local police department for extreme noise violations.
8. Wall Hangings
Please use nails and hangers only when hanging items on the wall. Adhesive fasteners are destructive to drywall. Making holes in wood, floors, ceilings and cabinets are prohibited and you will be charged upon move out for these damages. Drilling holes is not permitted to the exterior building or doors.
9. Trash
Trash is not to be left outside of your residence, on the balcony, patio or deck nor allowed to accumulate inside your residence. It is solely your responsibility to discard your trash in an orderly and timely fashion. Management will remove trash, if necessary and a $50.00 fee per bag or piece will be assessed. Trash must be disposed of in the proper receptacle. If found leaving trash outside of dumpster, you will be assessed a minimum of a $100 fee. Dumpster areas are under surveillance. Stonington and Abbey Rose Townhomes and all Single Family Homes with independent trash pickup must store trash receptacles out of view from the street except during the 12 hours surrounding pickup. Failure to do so will result in fines and/or breach of the rental agreement.
A. Brittany Knoll Residents Dumpster Assignment:
(I) If you live in Buildings 58, 76, 92 and 102 you will use the dumpster located in front of Building 102.
(II) If you live in Buildings 56, 48, 36, 8 and 18 you will use the dumpster located in front of Building 65.
(III) If you live in Buildings 28, 24, 38 and 45 you will use the dumpster located in front of Building 28.
(IV) If a dumpster is full, please utilize a different one on the property.
B. Teaberry Green Residents Dumpster Assignment:
(I) If you live on Westmorland, Berkshire, and Warwick Lanes you will use the dumpsters located on Berkshire and Warwick Lane.
(II) If you live on Stratford Drive you will use the dumpster located on W Stonington, Westmorland or Warwick.
(III) If you live on Hardwick Drive and Chatsworth Court you will use the dumpster located on W Stonington Place in front of Building 3.
(IV) If you live in Building 3 and 19 on W Stonington Place you will use the dumpster located at the end of the road in front of building 19.
(V) If you live in Buildings 18, 32, and 50 on E Stonington Place you will use the dumpster located in front of building 32.
(IV) If a dumpster is full, please utilize a different one on the property.
10. Clutter
Porches, patios, decks and entrances must be free of unsightly items such as car seats, rusted/worn furniture, excessive decoration, etc. Pet items, children’s toys, hoses, etc. should be contained in a neat and orderly manner. The use of Sidewalk Chalk is also prohibited.
11. Utility Closets
No items may be stored in the utility closet. This is the closet that houses the HVAC system and/or the water heaters.
12. Notice of Damage to Premises
Our maintenance line is available 24/7 at (540) 337-9272 option 3, as is the ability to submit a maintenance request through the tenant portal. Please advise us immediately of any damage that you feel warrants repair. This includes water, wind and fire damage. When a request is submitted by the resident, maintenance will enter the unit, without an additional notice, in a timely manner to complete the request. For non-emergency requests, our maintenance staff will enter your unit Monday-Friday between the hours of 8:00AM and 5:00PM. Maintenance will not provide a call-ahead for service. When you submit a maintenance request, you are providing authorization for our maintenance staff to enter and complete the repair within a reasonable time.
Emergency Service Request
If you have an emergency maintenance request at any time (even after business hours), call (540) 337-9272 option 3 – Do not use the tenant portal for emergency requests. The following are some types of real emergencies. These are situations in which management should be contacted. Please use your best discretion for those situations not listed.
1. Fire. Contact 911 then contact us.
2. Active gas leak or presence of strong gas odor.
3. Lack of heat when outdoor temperature is below 40 at all properties or no heat/hot water in Teaberry Greene or Brittany Knoll.
4. Flooding (broken pipes or large amounts of water).
5. If you’re locked out of your home (charges apply if maintenance determines there is no issue with the lock).
Tenant Responsibilities – It is the tenant’s responsibility to maintain (or replace) the following items:
1. Unclogging toilets and drains
2. Replacing light bulbs
3. Replacing smoke detector batteries
4. Flipping circuit breakers when you do not have power in specific rooms
5. Flipping Ground Fault Circuit Interrupters (GFCE, GFI, Outlets in Bathrooms and Kitchen)
6. Replacing furnace filters if you reside in one our single family homes
7. Replace refrigerator water/ice filter if applicable
13. Smoking
Cigarette butts are not to be discarded on community grounds. Do not throw them in mulch and bushes as this can cause a serious fire hazard. SMOKING OF ANY KIND IS NOT PERMITTED INSIDE THE UNITS. This includes cigarettes, marijuana or vaping. Any smoking outside of a dwelling that is deemed obtrusive to your neighbors will be considered a breach of the community policies and you will be asked to refrain from smoking on the property. 2nd offense is grounds for immediate termination of lease.
14. Heaters
Kerosene and other combustible heaters can be very dangerous and are not permitted on the premises.
15. Locks, Lockout and Key Replacement
If you are locked out of your unit please submit a maintenance request and a maintenance team member will unlock your unit. $50 charge will be assessed during business hours and a $100 charge will be assessed after business hours. Replacement fees per key: Lock Re-Key: $50, Mailbox Key $25.
16. Wiring / Alarm Systems
There are to be no wiring or security alarms installed inside or outside of your residence without expressed written consent of Management. This also applies to any type of “Smart” Doorlock. Written permission required before installation.
17. Weight Limitations
Please do not keep any object or structure in your residence that may pose a danger to residents below or around you. Waterbeds are prohibited without written proof of waterbed insurance. Written permission is required for any aquarium over 20 gallons.
18. Extermination
You agree to permit us to enter and exterminate for pests in your residence. You also agree to cooperate with suggestions and instructions to improve any pest problems. Please notify us of any pests and we will offer suggestions for remediation. For further information, see Section 6 Item K of your Lease.
19. Solicitations
All door to door solicitations are prohibited. All soliciting is Prohibited. Please notify Management immediately of any infractions of this rule.
20. State/Local Laws
Residents agree to abide by all state, federal and local laws. Residents will not use the residence for any unlawful purpose or allow any unlawful acts to occur on said premises.
21. Yard/Moving Sales
No yard/moving sales of any type shall not be conducted on any RentPPM managed property.
22. Mailboxes
Do not display any advertisements for home businesses, events or products on the outside of mailboxes.
23. Lawn Care / Common Area
If you live in a Single Family Home, you are responsible for all lawn care. This includes grass mowing, weed removal, leaf removal, flower bed maintenance and proper upkeep of the yard keeping it free of any debris or trash. If you live in a townhome or apartment, the area beyond your patio is a common area maintained by RentPPM. Please do not disturb or add additional landscaping or any other items to this area. This includes fencing and personal items. No vehicles are to be parked on any grass areas for any length of time at any property.
24. Snow Removal
Residents are responsible for snow removal on their entire front & back patio and all sidewalks at the front of their residence. Please assure all snow is shoveled within twelve hours of a snowstorm. You could be charged a fee for any shoveling that management must perform due to negligence. Residents hold harmless Professional Property Management and any owners of their property from any liability associated with ice and snow on the premises. Snow shovels need to be removed from the exterior of the property when the snow season is over.
25. Water Hook-ups
Water hoses are not to be left hooked up when not in use. During winter, hoses may freeze and cause damage to water lines inside the apartment, thus causing damage to the apartment itself. If you fail to remove the hose from the bib, and damage is caused, you will be held accountable for any expense related to maintenance and repairs needed to correct the damages.
26. Aerials
No television aerials, satellite dishes or radio antennas are allowed without written permission from Management.
27. Interior of Residence
Your residence must be kept clean, sanitary, and free from objectionable odor. No trash or other materials are allowed to accumulate which would prove hazardous or pose a health violation. Bonus rooms (where applicable) can not be used as additional bedrooms.
28. Fireplace Safety
The gas log fireplaces are not to be used for an excessive amount of time or they will automatically shut off due to oxygen depletion in the room. Please do not attempt to heat your entire home from the gas fireplace as it is not meant to be used in this manner and is unsafe. Please do not remove fireplace key from the residence or you could be assessed a fee.
29. Renter’s Insurance
All residents are encouraged to purchase renter’s insurance for the protection of items in your residence from, but not limited to, fire, flood, roof leaks, burglary or acts of God. We are not responsible for damage to your personal belongings.
30. Unattended Children
We suggest that you do not leave children unsupervised in outdoor areas. This includes parking lots, playgrounds (where applicable), yards, etc.