At RentPPM we are always ready to answer your questions and help you find what you’re looking for!

FAQ’s

What are RentPPM's Pet Policies?

Pet Policy

We do offer Pet Friendly communities with the following conditions: pet shall not be over 100lbs at FULL maturity, we do not allow any more than 2 pets per property. We also restrict the following breeds of dogs: Pit Bull Terriers, Doberman Pinchers, Rotweilers, Chows, Spitz, Wolf Hybrids, German Shepherds. If your dog is a mix and it looks like a Pit Bull, we consider it to be a Pit Bull!

We also reserve the right to have a Pet Interview to ensure your animal will pose no threat to any of the other tenants they could potentially come into contact with. We also reserve the right to refuse any pet, even if they meet the breed restrictions listed above.

If at anytime your pet becomes a nuisance to either Professional Property Management or to any of your neighbors we reserve the right to have you remove the pet immediately. If you are asked to remove your pet, the monthly fee will not be charged to your account effective from the date of removal.

There is a one time up front non-refundable, non-transferable Pet Fee and monthly Pet Rent.

Non-refundable fee = $350
Monthly pet rent = $35
Non-refundable fee = $500
Monthly pet rent = $50
We also offer two pet stations conveniently located on the property. We require residents with pets to take advantage of these pet stations to properly dispose of any and all pet waste in order to keep the grounds clean and neat for everyone to enjoy!

Professional Property Management also requires all tenants to provide upon request all pets vaccination information. All pets must have their current vaccinations according to all Augusta County Ordinances.

How do I pay my rent online?
All residents will receive an online statement through email. If you prefer to receive paper statements, we can mail your statement but this request must be made in writing.

*Please note, using the eCheck method to make your rental payment is free. However when using a credit card to pay, there is a $30.00 convenience fee applied later during the month. This convenience fee only applies to payments made using a card through the tenant portal.*

Log in here! Tenant Login

Here is a list of the other options for paying your bill:

  • We don’t accept cash, so please mail a check or money order to:

RentPPM
PO Box 969
Fishersville, VA 22939
Bring your payment to our office Monday thru Friday from 8-5, or use the drop box located outside of our office during after hours. We have relocated! Our new office is now located at 1569 Jefferson Hwy, Suite 103 in Fishersville, VA. We are just past the Post Office on Rt. 250 going towards Staunton.

  • Online Banking (Please check with your banking institution to get information about this option)
  • Our new online service- We are emailing this info directly to our tenants!
When is rent due? How should I deliver rent? What are your late fees?
Rent is due on the 1st of each month. Payment received after the 5th of the month will result in a $50.00 late fee. And a $10.00 per day late fee until rent has been paid in full.*

Payment Options:

  • Rent may be dropped off in the rental office during business hours or in the drop box just outside of the office after hours. Please note, we do not accept cash. Please use the online payment system, a check or a money order. Our office is located at 1569 Jefferson HWY, Suite 103 in Fishersville, VA. We are just past the post office on Rt. 250 going towards Staunton.
  • Please mail all payments and correspondence to PPM at PO Box 969, Fishersville, VA 22939. Rent is considered paid when received by the rental office regardless of postmark date, so remember to allow extra time for holidays and weekends if delivering by mail.
  • If it’s more convenient, you can take advantage of our Online Payment option. You can log on and pay your rent every month, or simply set it up to be paid automatically so you dont even have to think about it!

*For Brittany Knoll and Teaberry Greene Properties. Please check your lease for other terms.

What is your policy for Returned Checks?
A returned check fee in the amount of $50.00 will be assessed for any returned checks. Returned checks will not be re-deposited. Rent will need to be paid in certified funds, and if re-payment is made after the 5th of the month, a $50.00 late fee will also be assessed along with the standard daily late fees.
What initiation fees should I expect?

Initiation Fees

There are several standard initiation fees associated with utilities.  The amounts of these fees, and whether or not they apply, depends on which property you choose.  For a complete listing of the fees associated with the property you are interested in please call our main office at .

There is also a $75.00 Administrative Fee is apart of each Lease.  This fee covers the cost of preparing the Lease.

How can I make a reasonable request for an accomodation or modification?
REQUEST FOR REASONABLE ACCOMMODATION/MODIFICATION
FORMS AND PROCEDURE

RentPPM will provide reasonable accommodations and modifications for qualified individuals, persons with disabilities, as defined by law. Accommodations are changes to our rules, policies practices and procedures. Modifications are changes to the physical structure.

All requests for reasonable accommodation/modification must be in writing to be considered. The following is what RentPPM considers after receiving a written request for a reasonable accommodation or modification.

Is the individual (or the intended tenants of the housing) which is the subject of the request, qualified?

Management will review your request to determine if the individual is a person with a disability as defined by law.

Is the request for an accommodation or modification necessary?

Your request will be reviewed by Management to determine if the request pertains to the disability and is necessary. Confirmation of your disability may be requested to be provided by a medical health professional.

Would the requested accommodation or modification impose an undue financial or administrative burden? Who pays?

RentPPM will not approve any accommodation or modification that imposes an undue financial or administrative burden to the company. Reasonable modifications of the existing premises, once approved, will be permitted at the disabled person’s expense. Accommodations, exceptions in rules, policies, practices and services, if approved, will be at RentPPM’s expense.

Would the requested accommodation or modification require a fundamental alteration in the nature of our operation?

RentPPM will not ask about the nature or severity of the disability in question. RentPPM will only consider whether or not the request is ‘reasonable’ in terms of cost and alteration of our property and/or policies. We may ask questions which will clarify what it is about the policy, practice or procedure that serves as a barrier so that we may offer an alternative ‘solution’ if the requested accommodation is not ‘reasonable’. We will not attempt to determine whether or not the request is necessary for the individual(s) in question. That is up to the individual and their advisors.

Following are draft forms which serve two purposes:

1. Determine that an individual (or the prospective tenants) are qualified under the law for a reasonable accommodation/modification, and

2. Verify that what is being requested is consistent with the needs associated with the individual(s) and their disability.

SAMPLE REQUEST FOR AN ACCOMMODATION OF A HOUSING POLICY

I qualify as an individual with a disability as defined by federal and state fair housing laws. You have a policy that prohibits ________ in your building located at_________. Because of my disability, that policy would restrict my ability to use and enjoy an apartment in that building. In accordance with my rights under federal and state fair housing laws I am requesting that you make an accommodation of your ____________ policy and allow me to _____.

Please respond in writing, within ten working days, to my request for the above accommodation.

Thank you for your attention to this important matter.

Signature: ___________________

Date: ______________________

The accommodation requested above by my client, ________________________________is

consistent with her needs associated with her disability.

____________________________________________________

Signature of Medical Professional

____________________________________________________

Printed name and title

_________________

Date

SAMPLE CERTIFICATION OF STATUS AS AN INDIVIDUAL WITH A DISABILITY

In federal civil rights laws the definition of disability includes:

“…with respect to a person, a physical or mental impairment which substantially limits one or

more major life activities, a record of such an impairment; or being regarded as having such an

impairment…

“…physical or mental impairment includes: (1) any physiological disorder or condition,

cosmetic disfigurement, or anatomical loss affecting one or more of the following body

systems: neurological; musculoskeletal; special sense organs; respiratory, including speech

organs; cardiovascular, reproductive, digestive; genito-urinary ;hemic and lymphatic; skin, and

endocrine; or (2) any mental or psychological disorder, such as mental retardation, organic

brain syndrome, emotional or mental illness, and specific learning disabilities.

“…The term ‘physical or mental impairment’ includes, but is not limited to , such diseases and

conditions as orthopedic, visual, speech and hearing impairment, cerebral palsy, autism,

epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, Human

Immunodeficiency Virus infection, mental retardation, emotional illness, drug addition (other

than addiction caused by current, illegal use of a controlled substance) and alcoholism.:

As a medical/social service professional with a knowledge necessary to make such a

determination, I certify that:

___________________________ qualifies as an individual with a disability as defined above.

(name of individual)

(IMPORTANT: Do NOT reveal the specific NATURE OR SEVERITY of the individual’s

disability)

________________________________________

Name and Professional Title

_________________

Date

_______________________________________

Signature

_________________
Date