At RentPPM we are always ready to answer your questions and help you find what you’re looking for!
FAQ’s
What are RentPPM's Pet Policies?
Pet Policy
We offer Pet Friendly communities with the following conditions: pet shall not be over 50lbs at FULL maturity (25lbs or less at the Village at Colter’s Place_, we do not allow any more than 2 pets per property. We also restrict the following breeds of dogs: Pit Bull Terriers, Doberman Pinchers, Rotweilers, Chows, Spitz, Wolf Hybrids, German Shepherds. If your dog is a mix and it looks like a Pit Bull, we consider it to be a Pit Bull!
We also reserve the right to have a Pet Interview to ensure your animal will pose no threat to any of the other tenants they could potentially come into contact with. We also reserve the right to refuse any pet, even if they meet the breed restrictions listed above.
If at anytime your pet becomes a nuisance to either Professional Property Management or to any of your neighbors we reserve the right to have you remove the pet immediately. If you are asked to remove your pet, the monthly fee will not be charged to your account effective from the date of removal.
There is a one time up front non-refundable, non-transferable Pet Fee and monthly Pet Rent.
Pets shall be categorized as follows: a. Ordinary house pets shall include dogs, cats, caged domesticated birds, hamsters, gerbils, and guinea pigs, aquarium fish, small turtles and tortoises, so long as such animals are normally maintained in a terrarium or aquarium. Only ordinary house pets shall be permitted in the Dwelling Unit, subject to these guidelines. b. Unusual house pets are prohibited, and shall include without limitation, those animals not generally maintained in dwelling units such as large reptiles, snakes, anthropoids, felines other than domestic cats, canines other than dogs, rodents, mammals, birds, and other creatures than listed above.
Professional Property Management also requires all tenants to provide upon request all pets vaccination information. All pets must have their current vaccinations according to all Augusta County Ordinances.
How do I pay my rent online?
*Please note, a convenience fee will be applied to credit/debit card payments.
Log in here! Tenant Login
Here is a list of the other options for paying your bill:
- We don’t accept cash, so please mail a check or money order to:
RentPPM
PO Box 969
Fishersville, VA 22939
Bring your payment to our office Monday thru Friday from 9-5, or use the drop box located outside of our office during after hours. Our office is located at 1569 Jefferson Hwy, Suite 103 in Fishersville, VA. We are just past the Post Office on Rt. 250 going towards Staunton. If the office CLOSED during business hours we have briefly stepped out and will return soon. Appointments can be scheduled by calling 540-337-9272 option 1.
- Online Banking (Please check with your banking institution to get information about this option)
- Our new online service- We are emailing this info directly to our tenants!
When is rent due? How should I deliver rent? What are your late fees?
Payment Options:
- Rent may be dropped off in the rental office during business hours or in the drop box just outside of the office after hours. Please note, we do not accept cash. Please use the online payment system, a check or a money order. Our office is located at 1569 Jefferson HWY, Suite 103 in Fishersville, VA. We are just past the post office on Rt. 250 going towards Staunton.
- Please mail all payments and correspondence to PPM at PO Box 969, Fishersville, VA 22939. Rent is considered paid when received by the rental office regardless of postmark date, so remember to allow extra time for holidays and weekends if delivering by mail.
- If it’s more convenient, you can take advantage of our Online Payment option. You can log on and pay your rent every month, or simply set it up to be paid automatically so you dont even have to think about it!
*For Brittany Knoll and Teaberry Greene Properties. Please check your lease for other terms.
What is your policy for Returned Checks?
What initiation fees should I expect?
Initiation Fees
There are several standard initiation fees associated with utilities. The amounts of these fees, and whether or not they apply, depends on which property you choose. For a complete listing of the fees associated with the property you are interested in please call our main office at .
There is also a $75.00 Administrative Fee is apart of each Lease. This fee covers the cost of preparing the Lease.
How can I make a reasonable request for an accomodation or modification?
FORMS AND PROCEDURE
RentPPM will provide reasonable accommodations and modifications for qualified individuals, persons with disabilities, as defined by law. Accommodations are changes to our rules, policies practices and procedures. Modifications are changes to the physical structure.
All requests for reasonable accommodation/modification must be in writing to be considered. The following is what RentPPM considers after receiving a written request for a reasonable accommodation or modification.
Is the individual (or the intended tenants of the housing) which is the subject of the request, qualified?
Management will review your request to determine if the individual is a person with a disability as defined by law.
Is the request for an accommodation or modification necessary?
Your request will be reviewed by Management to determine if the request pertains to the disability and is necessary. Confirmation of your disability may be requested to be provided by a medical health professional.
Would the requested accommodation or modification impose an undue financial or administrative burden? Who pays?
RentPPM will not approve any accommodation or modification that imposes an undue financial or administrative burden to the company. Reasonable modifications of the existing premises, once approved, will be permitted at the disabled person’s expense. Accommodations, exceptions in rules, policies, practices and services, if approved, will be at RentPPM’s expense.
Would the requested accommodation or modification require a fundamental alteration in the nature of our operation?
RentPPM will not ask about the nature or severity of the disability in question. RentPPM will only consider whether or not the request is ‘reasonable’ in terms of cost and alteration of our property and/or policies. We may ask questions which will clarify what it is about the policy, practice or procedure that serves as a barrier so that we may offer an alternative ‘solution’ if the requested accommodation is not ‘reasonable’. We will not attempt to determine whether or not the request is necessary for the individual(s) in question. That is up to the individual and their advisors.
Following are draft forms which serve two purposes:
1. Determine that an individual (or the prospective tenants) are qualified under the law for a reasonable accommodation/modification, and
2. Verify that what is being requested is consistent with the needs associated with the individual(s) and their disability.
SAMPLE REQUEST FOR AN ACCOMMODATION OF A HOUSING POLICY
I qualify as an individual with a disability as defined by federal and state fair housing laws. You have a policy that prohibits ________ in your building located at_________. Because of my disability, that policy would restrict my ability to use and enjoy an apartment in that building. In accordance with my rights under federal and state fair housing laws I am requesting that you make an accommodation of your ____________ policy and allow me to _____.
Please respond in writing, within ten working days, to my request for the above accommodation.
Thank you for your attention to this important matter.
Signature: ___________________
Date: ______________________
The accommodation requested above by my client, ________________________________is
consistent with her needs associated with her disability.
____________________________________________________
Signature of Medical Professional
____________________________________________________
Printed name and title
_________________
Date
SAMPLE CERTIFICATION OF STATUS AS AN INDIVIDUAL WITH A DISABILITY
In federal civil rights laws the definition of disability includes:
“…with respect to a person, a physical or mental impairment which substantially limits one or
more major life activities, a record of such an impairment; or being regarded as having such an
impairment…
“…physical or mental impairment includes: (1) any physiological disorder or condition,
cosmetic disfigurement, or anatomical loss affecting one or more of the following body
systems: neurological; musculoskeletal; special sense organs; respiratory, including speech
organs; cardiovascular, reproductive, digestive; genito-urinary ;hemic and lymphatic; skin, and
endocrine; or (2) any mental or psychological disorder, such as mental retardation, organic
brain syndrome, emotional or mental illness, and specific learning disabilities.
“…The term ‘physical or mental impairment’ includes, but is not limited to , such diseases and
conditions as orthopedic, visual, speech and hearing impairment, cerebral palsy, autism,
epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, Human
Immunodeficiency Virus infection, mental retardation, emotional illness, drug addition (other
than addiction caused by current, illegal use of a controlled substance) and alcoholism.:
As a medical/social service professional with a knowledge necessary to make such a
determination, I certify that:
___________________________ qualifies as an individual with a disability as defined above.
(name of individual)
(IMPORTANT: Do NOT reveal the specific NATURE OR SEVERITY of the individual’s
disability)
________________________________________
Name and Professional Title
_________________
Date
_______________________________________
Signature
_________________
Date